Messaging (SMS) Policy

BossCrew is a trade name (d/b/a) of EverSparc, LLC. EverSparc, LLC ("BossCrew," "we," "us," or "our") operates the BossCrew platform at bosscrew.com. This Messaging Policy describes the SMS (text-message) programs we operate and how you can manage your participation. It supplements our Privacy Policy and Terms of Service.

1. Two distinct SMS programs

BossCrew sends or facilitates SMS in two distinct contexts. Each has its own consent model and opt-out path.

1a. The BossCrew Platform SMS Program

Messages we (BossCrew) send from our own numbers to you, our customer — the business owner or team member who holds a BossCrew account. There are two kinds:

• Sign-in codes (one-time passcodes), sent only when you request one
• Replies from BossCrew support, sent only in a conversation you started by texting our support number

We do not send security, billing, integration or other account alerts by text message; those reach you by email or inside the app. We will update this policy before we send any other kind of text message under this program.

How you opt in to sign-in codes. Sign-in codes are sent under the program name BossCrew Account Verification. When you enter your mobile number on a BossCrew sign-in or sign-up screen — on the web at app.bosscrew.com or in the BossCrew mobile app — and tap Send Code (or Send Verification Code when joining a team with a setup code), you are requesting one sign-in code by text. That request is your consent to receive that one message, and it covers that message only: it does not sign you up for any other text messages. Directly beneath the button, every one of those screens shows:

By tapping Send Code, you agree to receive a one-time sign-in code by text from BossCrew (EverSparc, LLC). One message per sign-in request. Msg & data rates may apply. Reply HELP for help, STOP to opt out. Terms · Privacy · SMS Policy

You can also sign in to BossCrew with an email address instead of a phone number. Screenshots of these screens are in Section 9.

Support replies. If you text our support number, our reply goes back to the number you texted from. Reply STOP to the support number and it will not text you again unless you reply START.

1b. End-Customer Messaging Operated by Our Customers

BossCrew also provides a Messaging feature that lets our customers (businesses on the BossCrew platform) send SMS to their own customers (the homeowners and clients they serve). Examples include:

• Appointment confirmations and reminders
• Job-status updates (such as "technician en route")
• Estimate and invoice delivery
• Review requests after a completed job
• Two-way conversational messages between a business and its customer

Sender of record. When a BossCrew customer sends a message to their customer, that BossCrew customer is the sender of record under the Telephone Consumer Protection Act (TCPA), CAN-SPAM, and equivalent state laws. BossCrew acts as a service provider that transmits the message on the customer's behalf, but the legal obligation to obtain prior express consent from the message recipient rests with our customer. Each BossCrew customer must register their own brand and campaign through The Campaign Registry as part of A2P 10DLC compliance, and must collect and document consent before adding a recipient to any messaging audience. We provide tooling inside the BossCrew platform to capture and store that consent.

2. Message frequency

Sign-in codes: one message per sign-in request. Support replies: one per reply in a conversation you started. End-customer messages (program 1b) are determined by the BossCrew customer operating that program.

3. Charges

Message and data rates may apply. SMS messages are charged by your mobile carrier in accordance with your wireless plan. BossCrew does not charge a per-message fee to end recipients.

4. How to stop messages (opt-out)

Reply STOP to any text from BossCrew. Our messaging provider, Twilio, then blocks further texts from the number you replied to and sends you one confirmation. STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT, REVOKE and OPTOUT work the same way. What the opt-out covers depends on who sent the text:

• Sign-in codes — the number that sent your code stops texting you, including future sign-in codes. You can still sign in with an email address.
• BossCrew support — we also record your opt-out, and our support team will not text you again unless you opt back in.
• A business that uses BossCrew (program 1b) — that number stops texting you. If you are one of that business's customers, BossCrew also records your opt-out for that business, so its texts stop even if it sends from a different number. The opt-out covers that business only; reply STOP to each business separately.

To opt back in, reply START or UNSTOP to the same number.

5. How to get help

Reply HELP to any BossCrew text for a help reply. For help from a person, email us at support@bosscrew.com or visit our Contact page.

6. Carriers and delivery

BossCrew uses Twilio as its SMS delivery provider. Messages are delivered through US mobile carriers (AT&T, T-Mobile, Verizon, and their MVNO partners) and are subject to those carriers' delivery practices, throughput limits, and content policies. BossCrew is not liable for messages that are delayed or undelivered due to carrier conditions outside our control. Carriers are not liable for delayed or undelivered messages.

7. Privacy and mobile information sharing

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors that support our messaging operation (for example, our SMS delivery provider, Twilio) is permitted because it is necessary to deliver the message you have requested. All other categories of personal data may be shared with third parties only in accordance with our Privacy Policy; mobile opt-in data and SMS consent records are excluded from any such sharing. The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Mobile opt-in data and consent records are retained for the duration of your relationship with BossCrew (or the BossCrew customer who collected the consent) plus a four-year audit-retention period required by US carrier compliance, after which they are deleted in line with our standard data-retention practices described in the Privacy Policy.

8. Eligibility and consent

You must be the account holder of the mobile number you provide, or have the account holder's permission, before opting that number in to any BossCrew SMS program. By opting in, you represent that you have such authority. You must be at least 18 years of age to consent to receive SMS messages from BossCrew.

9. What the sign-in-code opt-in looks like

These are the screens where you request a sign-in code, as they appear in BossCrew today. The consent text sits directly under the button.

10. Changes to this policy

We may update this policy from time to time. Material changes will be notified via email to active account holders and posted at this URL at least 30 days before they take effect. Continued use of BossCrew SMS programs after the effective date constitutes acceptance of the updated policy.

11. Contact

If you have questions about this Messaging Policy or BossCrew's SMS practices, contact us at privacy@bosscrew.com or visit our Contact page.

Postal mail: EverSparc, LLC, 7901 4th St N, Ste 300, St. Petersburg, FL 33702, USA.