// 01Inbox · Unified
Every lead source in one queue
// INBOX
Phone, web form, missed-call text, Google Ads, Facebook Lead Ads, referrals — they all land in the same inbox with the same fields. No more bouncing between five tools to find who called.
Win More Work · Lead Management
Every lead, one inbox. None lost.
Phone calls, web forms, missed-call texts, ads, referrals — every lead lands in one queue with a source, an owner, and a stage. So no inquiry sits forgotten in someone's inbox or sticky-note pile.
★ 4.8·1,200+ home-services pros·No credit card required
// LEAD PIPELINE19 OPEN · LIVE
NEW04
Hayes, T.~$1.2k
PHONE2m
Pratt, A.~$340
WEB14m
Vega, M.~$2.4k
GOOGLE42m
QUALIFIED03
O’Neil, R.~$880
REFERRAL3h
Cho, B.~$1.6k
PHONE5h
QUOTED05
Diaz, J.$4,120
WEB1d
Knox, P.$2,850
FB ADS2d
Burr, S.$1,540
REFERRAL2d
WON07
Holm, K.$3,200
PHONE3d
Park, E.$1,890
WEB4d
UNIFIED INBOX · 4 CHANNELSAVG TIME-TO-TOUCH · 6 MIN
Capabilities
Built so no lead ever sits uncontacted.
Four moves that turn a fragmented set of channels into a single queue your whole team works from.
// 02Source · Attribution
Know which channel works
// ATTRIBUTION
Every lead is tagged with its source — ad campaign, referral, search term, lead form. Track conversion rate and revenue per source so marketing spend follows the money, not the gut.
// 03Pipeline · Stages
Drag a lead from new to won
// PIPELINE
Visual kanban with custom stages (default: NEW → QUALIFIED → QUOTED → WON / LOST). Drag a card across, the lead and customer record update together. The pipeline is the source of truth.
// 04SLA · Response
Response-time SLA with auto-alerts
// SLA
Set the target (5 min? 60 min?) — every lead has a live timer. When one slips past the SLA, the right person gets pinged and the lead jumps to the top of the queue.
Need to write the estimate the lead asked for? See Quoting →
Results
What changes when every lead has an owner and a clock.
Averages across BossCrew customers in their first 90 days on Lead Management, drawn from the research benchmark set.
// 01Time to first touch
6min
Median speed to lead
Down from 47 minutes on the old setup. 97% of homeowners say response time decides who they hire — so every minute matters.
// 02Leads worked
100%
No more leaked leads
Every lead lands in the queue with an owner and an SLA. Industry baseline is 63% of pipelines poorly managed — the inbox kills that gap.
// 03Win rate
+28%
More inquiries become jobs
Faster touch + structured follow-up + lost-reason analytics combine to lift win rate by roughly a quarter in the first quarter.
// GET STARTED14-DAY TRIAL
For crews of 1 to 50
Stop losing leads to the cracks.
14 days free · No credit card · Cancel anytime
Customer
We were running four inboxes — phone log, web form email, Facebook lead alerts, and a referral spreadsheet. Half the leads got worked, the other half just sat. Once everything funneled into one queue with a stage and a timer, our win rate jumped from 22% to 31% in one quarter. Same crew, same ads — just nothing slipping anymore.
MRVerified · Q1 '26
Mike R.
Owner · Riverbend Plumbing & Drain
// CREW SIZE7techsResidential service plumbing across Columbus and the suburbs.
// CONSOLIDATED FROM4 inboxes → 1Phone log, web form, Facebook ads, and a referral sheet.
// WIN RATE+9pts22% → 31% in 90 days. No new ad spend, no new staff.
Integrations
Every channel pipes into the same inbox.
Six native lead sources covered out of the box. Anything else funnels in through Zapier or a webhook.
// INTEGRATIONS-INDEX06 / 25+L-01INBOUND L-02INBOUND L-03TWO-WAY L-04OUTBOUND L-05TWO-WAY L-06WEBHOOK
Facebook Lead Ads
Leads submitted on Facebook and Instagram flow straight into the inbox with campaign, ad set, and form fields preserved.
Google Ads
Lead-form extensions and Google Local Services Ads land in the queue tagged with campaign and search term for ROI tracking.
HubSpot
Two-way sync — leads and stage changes sync both directions so sales and service teams see the same record.
Mailchimp
Lost-lead lists and stage segments push to Mailchimp audiences for win-back and nurture campaigns.
Twilio
Missed-call-text autoresponders capture inbound calls as leads — number, name lookup, and recording attached.
Zapier
Hook anything that produces a lead (Typeform, Yelp, custom site) into the inbox — 6,000+ apps via a single template.
Win More Work
Lead Management is one part of winning more work.
The inbox catches the lead. These four turn it into a booked, signed, and paid job.
// 01
Answer every call, 24/7
An AI receptionist that picks up after hours, captures the lead, and books the slot when you can't.
Learn more 01 / 04
// 02Let customers book themselves
An online booking widget that drops onto your site so customers self-serve into the slot they want.
Learn more 02 / 04
// 03Write quotes that close
Build estimates fast, send a signable PDF, take a deposit at signature — straight from the lead card.
Learn more 03 / 04
// 04Follow up automatically
Unsigned estimates get a nudge at day 1, day 3, and day 7 — without anyone remembering to send it.
Learn more 04 / 04